Privacy & Legal Policy Package

maisupport.ai

Effective Date: May 1, 2026  |  Last Updated: May 1, 2026

PRIVACY POLICY

maisupport.ai is owned and operated by Mai Support, LLC, 921 Aduana, Coral Gables, FL 33146. This Privacy Policy describes how Mai Support, LLC (“Mai Support,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through your use of our website (maisupport.ai), our mobile application (the “App”), and any related services (collectively, the “Service”).

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

Information You Provide

We collect personal information that you voluntarily submit when using the Service, including:

• Name, email address, and phone number
• Account login credentials
• Self-reported information related to recovery goals, cravings, mood, and behavioral patterns entered into the App
• Payment information submitted for subscription or in-app purchases (processed by third-party payment processors; we do not store full payment card details)
• Communications submitted through contact or inquiry forms

Information Collected Automatically

When you use the Service, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Device type, operating system, and mobile device identifiers
• Browser type and version
• Pages visited, features used, session duration, and interaction data
• Cookie identifiers and similar tracking data

Sensitive Information — Recovery and Behavioral Health Data

The App is designed to support individuals in addiction recovery. As part of its core functionality, the App may collect self-reported data that reflects recovery progress, substance use history, cravings, and behavioral health patterns. This information is treated with heightened care. We do not sell, share, or disclose this data to third parties for advertising, marketing, or commercial purposes. It is used solely to deliver and improve the Service and, where applicable, to support our business partners who deploy the App as a recovery support tool.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and App for the following purposes:

• Essential cookies: Required for basic website and App functionality, authentication, and security.
• Analytics cookies: Used to understand how visitors interact with our Service (e.g., Google Analytics). Data collected is aggregated and used to improve the Service.
• Advertising measurement pixels: We use non-personalized advertising measurement pixels from platforms including Google Ads and Meta to measure campaign performance. No personally identifiable health or recovery information is transmitted to advertising platforms.

You may manage or disable cookies through your browser settings. You may also opt out of interest-based advertising through the following platforms:

• Google: https://adssettings.google.com
• Meta: https://www.facebook.com/adpreferences
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://optout.aboutads.info/

On mobile devices, you may opt out of interest-based advertising through your device settings (“Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and deliver the features of the Service
• To personalize your recovery support experience within the App
• To process payments and manage subscriptions
• To communicate with you regarding your account, service updates, and support requests
• To send marketing or promotional communications where you have provided consent, with the ability to opt out at any time
• To analyze usage trends and improve the performance and features of the Service
• To measure the effectiveness of our advertising campaigns using non-personalized data
• To detect and prevent fraud, security incidents, and abuse
• To comply with applicable legal obligations

4. Communications Consent

We obtain your consent to receive communications through account registration and website forms. By providing your contact information and agreeing to receive communications, you consent to being contacted by phone, email, or SMS regarding your account and the Service.

SMS messages are sent at a frequency consistent with account and service notifications. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. You may opt out of marketing emails by using the unsubscribe link in any email we send.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

5. How We Share Your Information

Service Providers

We engage trusted third-party vendors who assist with website hosting, analytics, payment processing, email delivery, and customer support. These vendors are contractually required to protect your information and may not use it for their own commercial purposes. Current third-party service providers include:

• Analytics: Google Analytics
• Email Marketing: Mailchimp, Constant Contact
• Payment Processing: Stripe, Apple In-App Payments, Google Play In-App Payments

Business Partners

Mai Support offers its App to business partners (e.g., treatment facilities, employers, and healthcare organizations) as a recovery support tool. If you access the App through a business partner deployment, that partner may receive aggregated or de-identified data regarding App usage and engagement. Individually identifiable recovery data is not shared with business partners without your explicit consent.

Business Transfers

In the event of a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, safety, or property of Mai Support, our users, or the public.

With Your Consent

We may share your information with third parties for purposes not described in this Policy when you have provided explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Self-reported recovery and behavioral data within the App is retained in accordance with your account settings. You may request deletion of your data at any time by contacting us at support@maisupport.ai.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. Sensitive recovery data transmitted through the App is encrypted in transit. However, no system is guaranteed to be 100% secure. If you believe your information has been compromised, please contact us immediately at support@maisupport.ai.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You may direct us to stop the sale or sharing of your personal information. Note: we do not sell personal information in the traditional sense. However, we allow certain analytics and advertising service providers to access data in ways that may constitute a “sale” or “sharing” under CCPA/CPRA definitions. You may opt out using the link below.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to purposes necessary to provide the Service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at:

• Email: support@maisupport.ai
• Phone: Available via the contact form at maisupport.ai/contact/

Do Not Sell or Share My Personal Information

California residents may submit a Do Not Sell or Share request by clicking this link: Do Not Sell or Share My Personal Information.

We will respond to verifiable consumer requests within 45 days of receipt.

9. Children’s Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@maisupport.ai and we will promptly delete it.

10. Third-Party Links

The Service may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. We will notify you of material changes by email or through a prominent notice on the Service prior to the change taking effect. Continued use of the Service following notification of changes constitutes acceptance of the revised Policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal information:

• Mai Support, LLC
• 921 Aduana, Coral Gables, FL 33146
• Email: support@maisupport.ai
• Website: https://maisupport.ai/contact/

APP DATA PRACTICES & SENSITIVE DATA NOTICE

This section provides additional disclosures specific to the Mai Support mobile application (“App”) and its handling of sensitive behavioral health and recovery-related data.

1. Nature of Data Collected by the App

The App is an AI-powered recovery support tool that may collect the following categories of sensitive self-reported information:

• Recovery milestones, sobriety tracking, and relapse events
• Self-reported craving frequency and intensity
• Mood and emotional state check-ins
• Behavioral patterns and responses to AI-guided support sessions
• Goals and progress data entered by the user

This data is used exclusively to deliver personalized recovery support functionality within the App and to improve the AI models and features that power the Service. It is not used for advertising targeting, sold to data brokers, or shared with third parties for commercial purposes unrelated to the Service.

2. AI Interactions and Data Use

Interactions with the Mai Support AI are processed to generate empathetic, personalized responses and to improve the App’s AI models over time. Session data may be reviewed by authorized personnel for quality assurance, safety monitoring, and model improvement purposes. Personally identifiable information is handled with appropriate access controls and is not used to train third-party AI systems.

3. No Clinical or Treatment Relationship

The App is a peer support and behavioral wellness tool. It is not a licensed clinical service and does not create a treatment relationship, provider-patient relationship, or any clinical obligation. The App does not provide medical advice, diagnosis, or treatment. Users in crisis should contact emergency services (911) or the 988 Suicide and Crisis Lifeline by calling or texting 988.

4. Business Partner Access

When the App is deployed through a business partner (e.g., a treatment facility or employer wellness program), that partner may have access to aggregated, de-identified usage metrics (e.g., session frequency, feature engagement). Individual user data and personally identifiable recovery information are accessible to business partners only with the user’s explicit consent or as required by law.

5. Data Portability and Deletion

You may request a copy of your App data or request deletion of your account and associated data at any time by contacting support@maisupport.ai. Deletion requests will be processed within 30 days, subject to any legal retention obligations.

6. Third-Party App Store Platforms

The App is distributed through the Apple App Store and Google Play Store. Data collected by those platforms in connection with your download and use of the App is governed by Apple’s and Google’s respective privacy policies, not this Policy.

TERMS OF USE

These Terms of Use (“Terms”) govern your access to and use of the maisupport.ai website and the Mai Support mobile application (collectively, the “Service”), owned and operated by Mai Support, LLC. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms

These Terms constitute a binding legal agreement between you and Mai Support, LLC. We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the Service. Continued use of the Service following notification of changes constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms.

3. Account Registration

Certain features of the Service require account registration. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@maisupport.ai if you suspect unauthorized access to your account.

4. Permitted Use

You may use the Service solely for personal, non-commercial recovery support purposes, or, if you are a business partner, in accordance with your partner agreement with Mai Support, LLC. You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble the App or any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Impersonate any person or entity or misrepresent your affiliation
• Upload or transmit harmful, abusive, or unlawful content
• Interfere with or disrupt the integrity or performance of the Service

5. No Medical Advice or Clinical Services

The Service is a behavioral wellness and peer support tool. Nothing in the Service constitutes medical advice, diagnosis, or treatment. The AI interactions within the App are not a substitute for professional medical evaluation, clinical counseling, or addiction treatment services.

If you are experiencing a mental health or substance use emergency, call 911 or contact the 988 Suicide and Crisis Lifeline by calling or texting 988. If you require clinical treatment for a substance use disorder, please contact a licensed treatment provider or SAMHSA’s National Helpline at 1-800-662-4357.

6. Subscriptions and Payments

Access to certain features of the App may require a paid subscription. Subscription fees, billing cycles, and cancellation terms are disclosed at the point of purchase and within your account settings. All payments are processed by third-party payment processors. We do not store full payment card details.

Refunds are handled in accordance with the applicable app store policies (Apple App Store or Google Play) or as otherwise stated at the time of purchase.

7. Intellectual Property

All content, technology, branding, and materials comprising the Service — including the App, website content, AI models, logos, and documentation — are the proprietary property of Mai Support, LLC or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not reproduce, distribute, modify, or create derivative works from any part of the Service without prior written permission.

8. User-Generated Content

Any content you enter into the App (e.g., journal entries, goals, check-in responses) remains your property. By submitting content to the Service, you grant Mai Support, LLC a limited license to use that content to deliver the Service and, in de-identified and aggregated form, to improve the App’s features and AI capabilities.

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party platforms. These links are provided for convenience. Mai Support, LLC does not endorse or assume responsibility for third-party content, products, or services. Your use of third-party services is subject to their respective terms and policies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. MAI SUPPORT, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE AI INTERACTIONS WITHIN THE APP ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR CLINICALLY APPROPRIATE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAI SUPPORT, LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY RELIANCE ON AI-GENERATED CONTENT WITHIN THE APP, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

12. Indemnification

You agree to indemnify and hold harmless Mai Support, LLC and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and App Data Practices Notice, constitute the entire agreement between you and Mai Support, LLC regarding your use of the Service and supersede any prior agreements or understandings.

16. Contact

Questions regarding these Terms may be directed to:

• Mai Support, LLC
• 921 Aduana, Coral Gables, FL 33146
• Email: support@maisupport.ai
• Website: https://maisupport.ai/contact/

maisupport.ai is owned and operated by Mai Support, LLC.

© 2026 Mai Support, LLC. All rights reserved.